Topic 02: The Role of Emotional Intelligence in Stress Management
This topic introduces the concept of emotional intelligence (EI) and its powerful impact on managing workplace stress and preventing burnout. Learners will explore the core components of EI—including self-awareness, self-regulation, empathy, and effective communication—and how each helps individuals recognize and manage their own emotions, as well as understand and support the emotions of others. The course uses models such as Paul Ekman’s universal emotions framework to help participants identify, interpret, and respond constructively to emotional episodes in the workplace.
Special attention is given to the role of empathy and active listening in building positive relationships and creating a supportive work environment. Practical strategies for attentive and empathetic listening are discussed, showing how these skills reduce misunderstandings, foster trust, and improve collaboration. Learners are encouraged to practice mindfulness, regular self-reflection, and self-care routines to build resilience and maintain emotional balance—key factors in reducing the risk of chronic stress and burnout.
Through real-world examples, case studies, and practical activities, participants will develop and strengthen their emotional intelligence skills. By journaling about emotional episodes, practicing self-awareness, and cultivating empathy, learners can transform how they respond to workplace challenges and contribute to healthier, more resilient teams.
