Topic 05: The Role of Communication in Stress Management
This topic explores how effective communication is a cornerstone of stress prevention and well-being at work. Learners will examine the impact of poor communication—such as unclear expectations, lack of feedback, and unresolved conflicts—as significant contributors to work-related stress and a negative workplace climate. The course highlights the importance of clarity, accuracy, empathy, and consistency in organizational communication, showing how they foster trust, reduce misunderstandings, and support healthier relationships among colleagues.
Special attention is given to developing three key communication skills: active listening, constructive feedback, and assertiveness. Participants learn techniques for listening with empathy, expressing themselves clearly and respectfully, and managing workplace conflicts without aggression or avoidance. The topic offers practical strategies for giving and receiving feedback in ways that motivate and support professional growth, as well as tools for setting healthy boundaries and saying “no” without guilt.
Through real-world case studies, self-assessment, and action planning, learners will gain confidence in using communication to prevent and manage stress, create a positive team environment, and advocate for their own needs and those of others. By strengthening these skills, individuals and organizations become more resilient, engaged, and equipped to handle challenges together.
